Shopping Basics

  • Domestic Shipping and Worldwide Shipping
  • Shipping Types: Standard and Express Shipping
  • Domestic Shipping: we only accept Express Shipping delivery at Express Shipping Rates only, in order to make sure that we deliver all of your packages in time.
  • International shipping: shipping and handling costs are dependent on weight and vary depending on destination. The shipping cost will be estimated at the checkout page before placing an order. We are not responsible for any additional customs charges.

For orders in Vietnam, FREE STANDARD  SHIPPING when you spend over 900,000! Orders under 900,000 are a flat rate charge of 25,000 – 35,000 VND  for standard shipping.

Processing Time 

The processing time takes 6hours to process and pack your order. The processing time will be extended to 1 day if it’s holidays or sale seasons.

Delivery Time

We aim to have all Vietnam orders shipped the same day if placed before 3:00 pm. We use J&T and GHTK services which take about 2 to 3 next business days delivery within the capital cities and major cities. Regional areas outside the main area may take 4-6 business days. 

We offer the same business day delivery service with Grab / Be / Ahamove for most districts in HCM city with Express Shipping Rates Only! Eligible orders can be delivered between 3-6 pm the same business day if ordered before 11:00 am that day. Orders placed after this time or over a weekend will be shipped the following business day. Please note, districts that have a higher shipping rate than our estimated Express Shipping Rates will be charged additionally.

If you have not received your items within 5 business days of making your order, please email us with your full name and order number and we will look into your delivery immediately. 

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For orders outside of Vietnam, the shipping fee will be calculated due to the weight of the total products. The estimated shipping fee will be displayed on the checkout page as your reference. 

Processing Time

The processing time for worldwide orders is 1-2 days for us to prepare and ship out your package. The shipping fee will be updated with the tracking number if the fee is higher/lower than the estimated shipping fee.

Delivery Time

We aim to have all worldwide orders shipped after 24 hours. We use USPS for standard shipping (10-15 days) and DHL service for express shipping (5-7 days). The tracking number will be sent out after 48hours. 

Only VN customers will be able to purchase a return shipping label, but the returns portal is open to all customers.

You have 3 days from the date of receiving your parcels to return your item.

Items can be returned within 3 days of delivery for an exchange, gift card, or refund. This includes sale items.

    • Items must be received in original condition – unworn, unwashed, with all tags still attached. 
  • We process all the returns within 48 hours business days of receiving your items, and within 4 business days for International returns. We will send you an email with the details of your processed return.
  • Please email us at thefrecklestudios@gmail.com if you believe your product is damaged or faulty. We will treat this with the highest priority. 
  • Customers shopping from outside of Vietnam are required to pay for their return shipping costs.

If you want to return after 3 days of the time you received the package, we will only refund via store credits.

Payments

  • Visa
  • Mastercard
  • Cash ( COD for Vietnam customers only)
  • Bank Transfer
  • Ree>pay (Vietnam customers only)
  • PayPal

As for now, we only accept International Payment via Paypal.

The Sales Tax is already included in the total prices on our website.

Shipping & Returns

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Contact

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