Shipping

Delivery Policy

Thank you for shopping at The Freckles Studio. We are committed to providing you with a seamless shopping experience, including timely and efficient delivery of your orders. Please read our Delivery Policy carefully to understand our shipping options, costs, and delivery times.

VIETNAM

Standard

Orders placed Mon - Fri arrive in 2-5 business days by J&T or GHN

 35.000 VND
FREE > 1MIL

Express

Orders placed Mon - Fri arrive in:

  • 4hrs within HCM city by Grab

  • 24 - 48hrs other cities

   50.000 - 200.000VND
*final amounts confirmed at checkout


US
 

Standard

Orders placed Mon - Fri arrive in 10-12 business days by USPS

*tracking number will be updated after 24hrs 

1lbs = 13USD

*final amounts confirmed at checkout

Express

Orders placed Mon - Fri arrive 3 - 5 business days by DHL

*  tracking number will be updated after 24hrs 

    		  

    1lbs= 25 USD

    *final amounts confirmed at checkout


    REST OF THE WORLD (ASIA, EU, UK, etc)

     

    Standard

    Orders placed Mon - Fri arrive in 10-12 business days

    *tracking number will be updated after 24hrs 

    500g = 5 - 15USD

    *final amounts confirmed at checkout

    Express

    Orders placed Mon - Fri arrive 3 - 5 business days by DHL

    * tracking number will be updated after 24hrs 

      		  

      500g= 20 - 50USD

      *final amounts confirmed at checkout


      Important Information

      3.1 Order Processing Time

      • All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

      3.2 Shipping Confirmation and Order Tracking

      • You will receive a shipping confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 - 48 hours. 

      3.3 Customs, Duties, and Taxes

      • The Freckles Studio is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

      3.4 Shipping Delays

      • Delivery delays can occasionally occur due to unforeseen circumstances such as severe weather, customs delays, or other factors beyond our control. We appreciate your understanding and patience in such cases.

      Contact Us

      If you have any questions about our Delivery Policy or need assistance with your order, please contact us at:

      The Freckles Studio

      Email: thefrecklestudios@gmail.com

      Phone: +84 84 8882524

      Address: Ho Chi Minh, Vietnam.