Delivery Policy
-What Shipping Methods Are Available?
•Domestic Shipping and Worldwide Shipping
•Shipping Types: Standard and Express Shipping
•Domestic Shipping: we only accept shipping
delivery with our fixed fee, 35.000VND for Standard Shipping and 50.000VND for
Express Shipping.
•International shipping: shipping and handling
costs
are dependent on weight and vary
depending on destination. The shipping cost will be estimated at the checkout page
before placing an order. We are not responsible for any additional customs charges.
-What are your shipping policies?
For orders in Vietnam, FREE STANDARD SHIPPING when you spend over
900,000! Orders under
900,000 are a flat rate charge of 35,000 VND for standard shipping.
Processing Time
The processing time takes 6hours to process and pack your order.
The processing time will be
extended to 1 day if it’s holidays or sale seasons.
Delivery Time
We aim to have all Vietnam orders shipped the same day if placed
before 3:00 pm. We use GHTK services which take about 2 to 3 next business days delivery
within the
capital cities and major cities. Regional areas outside the main area may take 4-6
business days.
We offer the same business day delivery service with Grab /
Ahamove for most districts
in HCM city with Express Shipping Rates Only! Eligible orders can be
delivered between 3-6 pm the same business day if ordered before 11:00 am that day.
Orders placed after this time or over a weekend will be shipped the following business
day. Please note, districts that have a higher shipping rate than our estimated Express
Shipping Rates will be charged additionally.
If you have not received your items within 5 business days of
making your order, please
contact us with your full name and order number and we will look into your delivery
immediately.
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For orders outside of Vietnam, the shipping fee will be calculated
due to the weight of the
total products. The estimated shipping fee will be displayed on the checkout page as
your reference.
Processing Time
The processing time for worldwide orders is 1-2 days for us to
prepare and ship out your
package. The shipping fee will be updated with the tracking number if the fee is
higher/lower than the estimated shipping fee.
Delivery Time
We aim to have all worldwide orders shipped after 24 hours. We use
USPS for standard
shipping (10-15 days) and DHL service for express shipping (5-7 days). The tracking
number will be sent out after 48hours.
If you have any troubles processing international orders, please
contact us through Instagram The Freckles Studios.