Refund and Returns Policy
Return Policy
Our refund and returns policy last 3 days. If 3 days have passed since your purchase, we can’t offer you
a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It
must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are intimate.
Additional non-returnable items:
•Gift cards / Vouchers
•Sale products,...
To complete your return, we require a receipt or proof of purchase, and our return tags are still
attached to the items.
Please pay for 2-way shipping for returned products. Freckles is not responsible for the loss of goods during transit.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed in 48 hours, and a credit will automatically
be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially
posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
thefrecklestudios@gmail.com or Instagram The Freckles Studios.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged, or exchange within sizes. If you need to
exchange it for the same item, send us an email at thefrecklestudios@gmail.com or DM us at our IG:
thefrecklestudios.
Shipping returns
To return your product, you should sent your product via Grab Delivery or other shipping services
(such as: Giaohangtietkiem, Giaohangnhanh,...) to:
134 Nguyen Trai, Ward Pham Ngu Lao, District 1, HCM city.
You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from
your refund if your shipping cost has not been paid by you.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You may consider using a trackable shipping service or purchasing shipping insurance. We don’t
guarantee that we will receive your returned item.
Need help?
Contact us at thefrecklestudios@gmail.com for questions related to refunds and returns.